Menards Consumer Reviews
FINDLAY, OHIO -- A consumer's guide for shopping at Menards, the BIG CAN'T store. After having three bad incidents ourselves and feeling the frustration of trying to get Menards to do the right thing, we started reading the numerous complaints filed on the internet. We soon found some complaints had been filed over and over again. We decide to start the do's and don'ts list for shopping at the BIG CAN'T store. Note, the views expressed in this article are our own and do not necessarily represent Menards' positions, strategies or opinions.
The do's and don'ts for shopping at the BIG CAN'T store: Do keep shopping at Menards. We know you're frustrated from trying to get the manager and support services to help you. There is a reason they won't help, yep, they CAN'T. So keep shopping at Menards. Now be smart, never buy any high price ticket items, EVER. Only buy low price items that are cheaper than you can find anywhere else. It's to your advantage. Use Menards as a five and dime store.
Do buy any items that are free after rebate. Give the items away if you want, but use the rebates to buy the small ticket items you normally purchase. The only cost to you is the price of a stamp to mail in your rebates. Note you can send in multiple rebates in one envelope.
Don't ever buy any item that requires you to add gasoline. The warranty becomes void it you do. If it breaks down because they sold you a defective one, they won't take it back. Why? Because they CAN'T, you voided the warranty (numerous complaints filed). Don't ever buy custom items. For example, don't buy custom cabinets, there is a 25% return fee. If they make a mistake and send you the wrong style or color, they won't take them back without a 25% charge. Why, they CAN'T (multiple complaints filed).
Don't bother asking for a discount on a display model. You're just wasting your time. They won't give you one. Why, they CAN'T (happened to us). Be careful, they might try to charge you a $10 assembly fee. Don't ever buy an item off their internet site. You might think you're getting a new item, but they freely substitute display models or even a returned and/or damaged one (yea I know, false advertising, happened to us). Don't think because you spend thousand of dollars every year in their store that they will make things right when you have a valid complaint. They will not. Why? Because they CAN'T (happened to us).
Don't bother contacting a manager or Menards support. They will not help out. They are a united front that will give you the run-around until you get tired of complaining. If you are persistent enough to get an actual answer, the answer will be, they CAN'T (happened to us). Don't bother filling complaints with state and federal agencies, it's a waste of your time. The BBB has sent them numerous complaints. They don't respond. They are a company without scruples.
Do take multiple picture of your vehicle if it is damage by Menards in their yard. They will lie about whose fault it was and you will have to take them to small claims court. They will bring in a high price lawyer. If you don't have pictures, there is a good chance you will lose (the person who filed this had pictures - he won). Don't expect Menards to bring in an item from another store. They will not. Why, they CAN'T (I don't know of another store that won't do this - happened to us).
Don't buy any large quantities of building or landscaping materials and have them delivered. They may include damaged and returned items in the lot (on purpose). Do not accept them or return them as soon as possible. Good luck! Don't buy large quantities of an item on sale that are stored off the premises and have them delivered. This is Menards way of reducing their crap inventory of that item and they will dump them on you (happened to us). Don't expect Menards to stand behind the products and services they sell. For most of their higher price items and services, they do not. Why, they CAN'T (they always have an excuse).
Last - Do hate Menards. Your hate has manifested because you were forced to see the truth. Menards is a store without scruples. They do not value their customers, even their best ones. We know most stores would bend over backwards to keep customers like us. Menards is definitely not one of them. Now, do not let your hate consume you, stay focused. The only way to hurt Menards is to reduce their customers base. Feel free to add to the do's and don'ts list. Push this list around on Facebook, Twitter or what ever media you want to use. Bad mouth Menards to who ever will listen. Print the list out and pass it around to Menards customers.
At the very least, it's fun reading. If you are really pissed, take out an add in the local paper. Let's get the truth out about the BIG CAN'T store. Who knows, maybe someday Menards will want us back as customers. Then we can look them straight in the eye and say, "we CAN'T".
Translation, when Menards says they CAN'T, what they truly mean is they WON'T. We know most stores routinely do what Menards says they CAN'T, but those stores want to keep us as customers. If you are a customers that still thinks Menards is a good store, I invite to read the complaints on the multiple sites that have been started just to report them. Reserve lots of time, the list of complaints goes on and on. Remember, most people don't even file complaints. So to have this many complaints filed is testimony to their customer service or lack thereof (there are even complaints file by their own employees).
If you still continued to shop at Menards and buy big ticket items, it's just matter of time until you will see the true side of Menards. Then don't wine and complain, at least you were told a head of time, you just chose to not to believe. We sent a version of this article to Menards to see if they wanted to add to the list. We told them it could save them time if the customers knew a head of time what complaints had no chance of any action being taken by Menards. No response! We imagine if they had responded, they probably would have said "they CAN'T".
Subject - Do you want to add to our list. We wrote this article to help us get over our frustration with Menards. Then we though, this could benefit both of us. We're sure you're tired of getting all those complaints from worthless customer. We're sure you're tired of having to give them the run-around until they quit complaining. Just give us a list of the thing customers complain about the most. We will add them to our list. Hurry, we will be posting this soon. If the customers already knows a head of time about issues you CAN'T do anything about, maybe you will get less complaints. Yeah, I know, it's a win-win for both of us.
I ordered (3) Hunter ceiling fans online on 08/21/2021. I received the fans 10/15/2021 after I had ordered them elsewhere for a 20% less cost and delivered before Menards could get them to me. I returned the fans to Menards the same day I got them and they had an extreme difficulty finding them on the return slip. Then, they claimed this was a "special" order? and said there was a 25% restocking fee! What? These are Hunter fans, sold in the store, but they were out of them! Ordering them online becomes a special order, un-be-knowing to the person ordering them, and what a surprise when you try to return them. Cripes, what a beating! I'm certainly not ordering "ANYTHING" from Menards online again...Real disgusted with this.
The store has amg that lie through their nose. Bought a washer/dryer combo. It does not work properly and is also too small. I told them this right after it was delivered. They sent me from one person to another to get this returned until the time limit was up. Mike the amg called me a liar on a recorded line. I spent 30+ k with them this year but they are not getting one more business transaction from me. Their rebate system is a scam as we’ll never received my full 11% back but what do you expect from a company whose owner is backer of Trump two criminals.
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It matters not what item I search Menards online to purchase. If the Menards website says there are 14 of whatever in stock at your preferred Menards store, when you get there you can count on there being NONE in stock! This happens every single time I use Menards website! EVERY SINGLE TIME! I'm so done with Menards! Home Depot and Lowe's both have the common sense to state the aisle and bin number where you can find the item. Menards chooses instead to rearrange their entire store every few years in order to confuse and stymie every attempt to find not only the item you're looking for, but the very department itself! From now on, I'll drive the extra 3 miles to Home Depot or I'll drive the extra 13 miles to Lowe's. Buh bye, Menards... rest in peace.
When I go to Menards I expect to find lumber that may not be top of the line, but it will be adequate for my project. And I do find what I need -95% of the time. What I could use is help! All workers seem to disappear.
The last four deliveries from Menards have been absolutely terrible. The last guy asked if he could leave the new refrigerator outside until the next day because he had to pick up his kid from daycare.
BEFORE YOU DO BUSINESS WITH MENARDS, check their BBB rating!!! It is an "F". They do not attempt to resolve any problems and do not comply with FTC rules regarding change of shipping. I cancelled an order because the ship date was pushed back over 2 weeks. They issued a refund minus the rebate amount. The rebate has not been issued and clearly states that it will be reduced by the amount of any returns. They cheated me out of $106.
I wish there is a zero star for this rating. Very bad service. People in the store bring you incorrect items, which you get stuck with. I bought a bathtub and wall set the other day. The employee brought me the wrong items and wrong size, different from the displayed ones I asked for. This cost me a lot renting a truck to return the bulky wall set to the store.
Further, we noticed that the bathtub is not the right model I chose after it has been installed. You typically don't expect that the employee is careless that he brings you a different item. When I contacted customer service complaining about this poor service, they told me it's my responsibility to check the items at the store and make sure they are the correct ones you asked for. Instead of taking the responsibility, they asked me next time to stand in the middle of the store opening the huge bathtub and wall set boxes and getting items out of the boxes piece by piece to make sure that the careless employee got me the right stuff I asked for. That is it. NO MORE MENARDS. Competitive stores have much better customer service from my previous experience and BTW they also give you 11% rebate if you ask for it.
The 11% rebate is a scam for Menard. If you will send your rebate form in international rebate, you will not receive your rebate check. When you check your rebate it says they mail already with numbers. Since I was buying in Menard and fill-up the form and mail to them, I have not received any rebate check. I will give a minus 0 star!
I've sent in a total of 5 separate rebates and 3 of them have been over 3 months ago. I've received 1 back, kind of feel cheated. Lowe's and Home Depot will get the rest of my business from now on. I am in the middle of a big remodeling so too bad Menards on future business from me.
June 2021. I bought a item online. The box was torn open and taped with clear box tape the entire box. When I opened it up the battery tender which I bought never did charge. They knew it was damaged goods yet they still send the product. Beware when buying online. I read their policy. They said you may not get your refund back by returning items to the store in person.
Ratings by Category
"The pros of working at Menards are that there are opportunities to move up, yearly bonuses, higher weekend pay, there is always a new project every day, and I have made long-life friends here! The cons are that the customers are not always the nicest to you and manager bias towards the employees. I would overall recommend it."
"I was referred to as a very hard worker and went above and beyond in customer service"
Company-Industry Rating Comparison
"Great company. The only con to the management positions, is the retail hours."
"I’ve worked for menards for 5 years now and it’s a horrible place to work. The team members and immediate managers are nice people for the most part, but everything and I mean EVERYTHING else is horrible."
"Menards is a fantastic place to work. professional relationships are easy to form and learning a new position can be accomplished relatively fast. With a variety of positions available, finding what you enjoy doing here is simple."
"I worked with Menards for 2 years. The employees were the glue, management was not so much. There was a lot of oversight that could make the quality of life better for employees with drive, but GMs were more concerned with rewarding those they felt would stick with the company forever."
"I have worked for Menards for almost 2 years. I have extensive experience in Law Enforcement and Health & Safety."
"I have worked for Menards for over 25 years. They treat you very well and like a family member at the store. Easy to transfer if you are moving or going to school with over 320 stores now open in 14 states."
"I've worked for Menards since I was 18 years old in the store stocking shelves and working in sales. One year before finishing my undergraduate degree I applied for an internship which resulted in a full-time position as a software developer after graduation. Menards always gives you plenty of opportunities to grow in your career while rewarding you each step of the way."
"I don't have a job now that's why I'm applying for this one."
"Good program but very poor pay"
"Good company with potential"
"Well managed company. Needs to update its technology to get with its competition. We still use paper and clipboards"
"Worked at Menards for 3 years. Enjoyed my time, lots of opportunity. Worked directly with vendors to supply local contractors and commercial businesses. Oversaw take off and management of accounts. Personally estimated barns and small homes. Familiar with all phases of construction except plumbing and electrical."
"Over the time I have been here, we have had at least four general managers, about a new one every two years. They offer specific education, provided that you are willing to learn off the clock as you train. I did get paid in-house manager training years ago, but they never offered opportunity to "move-on-up". I went from stocker to part-time sales to improve finances, however that led to a decrease in hours 24 down to as little as 8 hours in one week, so i returned to morning stocking. Few benefits. No paid vacation, no paid personal leave, no paid sick leave, no paid maternity leave, no health insurance (although dental insurance offered to part-time help at a cost), no matching 401K. You do get limited 10% discount, and annual bonus based on how long you have been at company from 0% to 15% of your annual income. Christmas bonus from $30 to $250, and various free gifts mailed to your house thourought the year."
Menards was first mentioned on PissedConsumer on Aug 05, 2007 and since then this brand received 4136 reviews.
Menards ranks 74 of 373 in Supermarkets and Malls category. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "Rewards should be on added on the credit card or some card like that not through the mail when you're by it should be just standing there should go right onto a card to be spent in the next time you go", "Send the parts", "They are ok.", "Don’t shop at Menards especially online!", "never shop this menards again NEVER".
Reviewers write the most about Menards Rebate and give it 2.9 stars out of 5.
Most commonly, consumers tend to contact Menards to ask questions about: Payments and Charges, Cards, Shipping and Delivery.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy.
The price level of this organization is medium according to consumer reviews.
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