My stylus pen stopped working

If Your Surface Pen Is Not Working, Try These Solutions [MiniTool News]

Summary :

Surface pen not working

At times, when you need to use your Surface pen, you find that it is not working. Do you know why it happens and how to fix it? In this MiniTool post, we collect 5 useful solutions to solving Surface pen not working. If you don’t know the exact cause of the issue, you can try them one by one.

The Surface device is always equipped with a pen that offers you with a lot of extra functionality. But, it may not function properly in some situations. This post will show you how to fix the Surface pen not working.

No matter Surface pen tip not working happens to your Surface Pro, Go, Book, or Laptop, you can just try these solutions to help you out.

fix mouse cursor disappears win surface chrome thumbnail

How to Fix Mouse Cursor Disappears on Windows/Surface/Chrome

If you are bothered by mouse cursor disappears on Windows10/Surface/Chrome, you can go to try the methods mentioned in this post to help you out.

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Solution 1: Update Windows 10

If you haven’t updated your Windows to the latest version, you can consider that the Surface pen not writing issue is caused by this.

Windows 10 update can not only install the latest Windows 10 on your computer but also update your device drivers or fix driver issues that may cause problems like Surface pen not working.

To upgrade Windows 10 on your Surface device, you can follow these steps:

  1. Use your finger to swipe in from the right side of the screen to open the Action Center.
  2. Go to All Settings > Update & Security.
  3. Tap the Check for updates button in the middle of the screen.

Then, your Surface will begin to download and install the updates and drivers. At last, you still need to manually reboot the device to execute all the changes.

Solution 2: Check the Surface Pen's Battery

Your Surface pen is using an AAAA battery as its power supply. If the battery runs out of power, the pen will not work.

You can check the Surface pen’s battery like this:

Press and hold the Eraser button that is on the end of the pen for about 5 to 7 seconds. A small LED will light. If it is green, it means that the battery still has a charge; if it is red, it means that the battery is almost flat and you’d better replace it. While, if there is no light, it means that the battery has already run out of power.

After replacing a battery, your Surface pen should work. If not, try the next solution.

Solution 3: Pair Your Surface Pen to Your Surface

If your Surface Pen is still not working even its LED lights, you may not pair it to your Surface. Here, you can pair it via Bluetooth to have a try.

  1. Go to Action Center > All Settings > Device.
  2. Find the Surface pen in the paired devices list and tap Remove device.
  3. Tap the Plus button next to Add Bluetooth or other device.
  4. Tap Bluetooth in the new popup window.
  5. Tap Surface Pen to pair it.

If your Surface pen is connected but not working, you can consider whether you are using the correct App.

Solution 4: Use the Correct Program or App

You may think that your Surface pen can work on all programs on your Surface. But, the fact is not like that.

You can have this test on your Surface pen:

  1. Tap the pen icon in the lower-right of the Taskbar to open the Windows Ink Workspace.
  2. Select Screen sketch and then draw on the screen using the Surface Pen.

Solution 5: Replace the Surface Pen with a New One

If all of the above solutions don’t work, your Surface pen should be damaged. You need to replace it with a new one. You can contact Microsoft support online or go to the local Microsoft Store to ask for help.

We hope these solutions can help you solve the Surface pen not working issue effectively.



StellaFollow us

Position: Columnist

Stella has been working in MiniTool Software as an English Editor for more than 4 years. Her articles mainly cover the fields of data recovery including storage media data recovery and phone data recovery, YouTube videos download, partition management, and video conversions.

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Note: Some products might not be available in your country or region.

Find info to fix issues with the Pro Pen for Surface Pro and Surface Pro 2 and get answers to frequently asked questions.

Illustration of Surface Pro Pen, which is black with a blue tip.

Using a different pen? Try going to Troubleshoot Microsoft Surface Pen.

Surface Pro Pen works with Surface Pro 1 and Surface Pro 2. It won't work with other Surface devices.

Surface Pen with Two Side Buttons, Surface Pen with Single Button on Flat Edge, and Surface Pen with No Clip aren't compatible with Surface Pro 1 and Surface Pro 2. For more information on Surface Pen compatibility, see How to use your Surface Pen.

The Surface Pro Pen doesn't have any batteries and doesn't require charging.

If your Surface doesn’t recognize your Pro Pen or if your pen stops working correctly, try these solutions.

Note: If you need a new pen because yours is broken, you may be eligible to have it replaced under the Surface warranty. For more info, contact us.

Solution 1: Restart Surface

  1. Go to Start > Power > Restart. A restart will refresh the device drivers and Windows operating system.

If this doesn’t fix the problem, try the next solution.

Solution 2: Install the latest Surface and Windows updates

  1. Go to Start , and select Settings  > Update & Security > Windows Update.

  2. Select Check for updates.

  3. If updates are available, they will install automatically.
    You may need to restart your Surface after the updates have installed.

If installing updates doesn’t fix the problem, try the next solution.

Solution 3: Two-button shutdown (Surface Pro models only)

Important: Don’t use this process on Surface RT, Surface 2, or Surface 3.

Use this two-button shutdown process to ensure that your Surface is turned off completely. Here’s how:

  1. Press and hold the volume-up and the power button at the same time for at least 15 seconds. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

  2. Release the buttons, then wait 10 seconds.

  3. Press and release the power button to turn your Surface back on.

If this doesn’t fix the problem, go to Surface devices help.

The Surface touchscreen reads the presence of the Pro Pen tip when it gets close and responds by displaying a small dot on the screen. When the touchscreen senses that the pen tip is close, touch is disabled so you can write comfortably with your hand resting on the screen.

To restore the use of touch, move the pen tip away from the screen so the dot disappears.

Yes. Surface Pro and Surface Pro 2 support two kinds of pen pressure:

  • Built-in pressure detection. Microsoft Store apps and apps written for Windows 8 are built to work with the pressure detection that's built into Surface Pro and Surface Pro 2.

  • Wintab pressure sensitivity. Other apps like Photoshop, Flash, and Manga Studio use a different kind of pressure sensitivity called Wintab. To use pressure sensitivity with these apps, install the Wacom Wintab driver

How do I install the Wacom Wintab driver?

Important: This driver should be installed only if you need advanced pressure sensitivity for Wintab-based applications. It has no effect on other pen-related issues.

  1. Go to the Wacom Tablet PC Enhanced Tablet Driver page, select Download Driver, and follow the on-screen instructions.

  2. After the installation is complete, select Restart Now.

Next, adjust the driver settings.

How do I adjust the driver settings?

After you install the driver, you can adjust pen-specific settings and calibrate your screen. Here’s how:

  1. Select the search box in the taskbar, enter calibrate, and in the search results, select Calibrate the screen for pen or touch input.

  2. On the Display tab, under Display options, make sure that the monitor shown is Mobile PC Display for Surface Pro or Surface Display Panel for Surface Pro 2.
    If it’s not shown, select Mobile PC Display for Surface Pro or Surface Display Panel for Surface Pro 2.

  3. Select Calibrate > Pen input, and use your Pro Pen to follow the on-screen instructions.
    If prompted Do you want to allow this app to make changes to your PC?, select Yes.

When you take it out of the box, your Pro Pen is ready to go with the settings that will give you the best performance. Even if you refresh or reset your Surface, your pen won’t lose these settings.

If you’ve recalibrated your pen, here’s how to restore the factory default settings:

  1. Select the search box in the taskbar, enter calibrate, and in the search results, select Calibrate the screen for pen or touch input.

  2. On the Display tab, under Display options, make sure that the monitor shown is Mobile PC Display for Surface Pro or Surface Display Panel for Surface Pro 2.
    If it’s not, select Mobile PC Display for Surface Pro or Surface Display Panel for Surface Pro 2.

  3. Select Reset and follow the on-screen instructions.
    If Reset is dimmed, your Pro Pen is already set to its factory default settings.

New firmware updates that affect your Pro Pen will be available through Windows Update. Installing the latest updates for Surface and Windows may help fix problems with your pen. Here’s how:

  1. Go to Start , and select Settings > Update & security > Windows Update.

  2. Select Check for updates.

  3. If updates are available, they will install automatically.
    You may need to restart your Surface after the updates have installed.

Yes, you can write notes or mark up content in any Office app with your Pro Pen. When you tap the screen with the pen in an Office 2013, Office 2016, or Microsoft 365 app, Ink Tools is added to the ribbon. Below Ink Tools, select Pens to change the color or thickness of your writing (inking). See Draw or write with ink in Office for more info.

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Technology is wonderful, but it can be a huge pain in the butt when it doesn’t work quite right. Anyone who’s ever failed at connecting to Bluetooth, or lost internet in the middle of the work day knows exactly what I mean.

Another big frustration can come when your rubber tip stylus pens stop working. Sometimes they just aren’t quite jiving with your smartphone or iPad. So what do you do? The answer is way simpler than you may think!

Why is My Stylus Not Working?

First, let’s roll up our sleeves and identify the problem. Which of these is closest to your stylus pen’s issue?

broken stylus pen

Broken Stylus Pen – This is when your stylus pens are cracked, or a piece is missing from the tip. It might be a minor issue that you can fix yourself, or something that’s totally beyond repair.

worn out stylus pen

Worn Out Nib – Think of it like an eraser. The more you use the stylus, the more it wears down over time. Luckily, you can find replacements on Amazon, or directly through your cell phone provider.

missing stylus tip

Missing Tip – The nib of the stylus pen is totally MIA! In this case, you also want to look for a replacement.

sticky stylus pen

Sticky StylusPen – Stylus pens should glide smoothly and effortlessly across your screen. If they’re sticking, try to rub the nibs using a microfiber cloth.

dirty stylus pen

Dirty StylusPen – Oops! You accidentally dropped your stylus outside in the mud. Wipe it down using by dabbing a soft washcloth in a mixture of gentle dishwashing soap and cool water.

loose stylus tip

Loose Nib – Your stylus’s tip is wobbly and just isn’t sitting right on top of the pen. Usually, you simply need to screw the stylus back together for it to work right again.

Once you figure out your problem, it’ll be easier to go about fixing your stylus pens. It can be an easy repair, or something that’s more involved. It just depends on what’s going on with your pen.

How to Replace the Nib on a Stylus Pen

The most common way to fix your rubber tip stylus pen is by replacing the nib. You can do this yourself by following the steps below!

  • Step One: Unscrew the metal piece, known as the ferrule, from the barrel. If it’s not easy to remove, try using a blow dryer to heat it up.
  • Step Two: Hold the metal piece firmly so you can put on the new nib tip.
  • Step Three:  Pop the nib back onto the metal piece.
  • Step Four:  Screw the ferrule with the new nib back onto the barrel. You can use glue if it isn’t fitting together.
  • Step Five (Optional):  Apply a product called Nanotip onto the nib of the stylus. This product is designed to make gloves touchscreen, but you can also use it to bring a stylus pen back to life.
  • Step Six:  Restart your phone. Your stylus should be as good as new!

Step One: Unscrew the Ferrule

The first step is to remove the metal piece (ferrule) that holds the nib in place. Is it really stuck on there? Try using a hair dryer to heat it up, while swirling the pen around in your hand.

Step Two: Hold the Stylus in Place

Once the ferrule is removed, hold the stylus in place so you can put the new nib on top.

Step Three: Put the Nib in the Ferrule

Pop the nib back onto the ferrule. Be sure it’s on correctly, or your stylus might still not work right.

Step Four: Screw on the Ferrule

Screw the ferrule with the new nib back onto the barrel. You can use a little bit of Gorilla Glue if it isn’t fitting together.

Step Five (Optional): Use Nanotip

Apply a product called Nanotip onto the nib of the stylus. This product is designed to make gloves touchscreen, but you can also use it to bring a stylus pen back to life. Let the product sit overnight.

Step Six: Restart Your Phone

Restart your phone, check for updates, and then test out your stylus. It should now work! If there’s still an issue, you may need to buy a replacement or make a DIY stylus pen instead.

This solution works best for cheap rubber tip stylus pens and not for more expensive pens like S-Pens or Apple Pencils. It’s also by no means an official diagnosis.

If you try these steps and your stylus pen still doesn’t work, reach out directly to the manufacturer for more information! It could be a bigger issue that’s beyond an easy do-it-yourself fix.

How to Make a DIY Stylus Pen

When in doubt, you can always make your own stylus at home! It just takes a few basic household items and about 10 minutes of your time.

Use any of the following as a DIY stylus:

#1: Q-Tip, Metal Pen, & Aluminum Foil Stylus

Q-Tip, Metal Pen, & Aluminum Foil Stylus

Make sure your metal pen is totally out of ink and then insert a Q-tip into the barrel. From there, wrap a piece of foil above the cotton swab and secure it with tape. Boom – you’ve just made a DIY stylus pen!

#2: Pen & Sponge Stylus

Pen & Sponge Stylus

Grab a cheap click pen and wedge a piece of sponge onto the end in the unclicked position. Try your best to make sure the sponge’s fibers are rounded and aren’t overly frayed. You can now use this as a stylus!

#3: Chopstick & Sandpaper Stylus

Chopstick & Sandpaper Stylus

Here’s a good excuse to order Chinese takeout! After you’re done with your Chow Mein, use a chopstick to make a homemade stylus. Sharpen the chopstick into a blunt tip and then rub it down with sandpaper. That’s all there is to it!

#4: Paintbrush, Eraser, & Foam Stylus

Paintbrush, Eraser, & Foam Stylus

Remove the bristles from the end of an old paintbrush. Next, stick a piece of foam onto an eraser and put the entire thing on the paintbrush. The eraser needs to touch the metal for it to be conductive. Your new stylus is now ready to go!

#5: Highlighter, Wire, & Electrical Tape Stylus

Highlighter, Wire, & Electrical Tape Stylus

You can use a highlighter to make your own stylus pen. First, wrap a piece of electrical tape around the barrel. Next, insert a piece of wire into the barrel and wind it around the outside. Finally, put a piece of conductive foam on the end of the wire.

Final Thoughts

Broken technology is the worst, but you don’t have to hurl your stylus pen angrily at the wall! Try to replace the tip of the pen with a new nib, try a product like Nanotip, and when in doubt, remember you can always use conductive foam, a metal pen, or a chopstick!

You may not be that handy, but it’s okay! These hacks are pretty simple, and you’ll be happy to have a stylus you can use for all those rounds of “Candy Crush.”


Profis, S. (2012, March 16). DIY: The 2-Minute Stylus.

Agomuoh, F. (2020, May 11). How to Fix It When Your S Pen is Not Working. Retrieved from,

wikiHow. (2020, December 10). How to Make a Stylus. Retrieved from,

Maxzmillion. (2012, December 2). How to Fix a Soft Rubber Tip Stylus. Retrieved from,

Itors, M. (2020, October 29). Sticky? How to Clean a Stylus With a Rubber Tip. Retrieved from,

Henry, A. (2012, February 27). Make Your Own Tablet Stylus From an Arrowhead Pencil Eraser and a Paintbrush. Retrieved from,

Tech Access. How To: Make Your Own Stylus. Retrieved from,

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Alyssa Mertes

Alyssa is a promo expert with over four years of experience in the industry. She is the Lead Copywriter at Quality Logo Products and has had work published for the Promotional Products Association International and the Advertising Specialty Institute. More articles by Alyssa Mertes


How to Fix It When Your S Pen Is Not Working

As the Samsung Galaxy Note models become more advanced, more issues crop up with the S Pen, which is a special stylus integrated into Galaxy Note devices. The S Pen can be fragile and susceptible to malfunction. Here are some common issues that may arise with S Pens on Galaxy Note phones and how to troubleshoot these problems.

These troubleshooting tips apply to to the S Pen for the Samsung Galaxy Note 10, 9, 8, and earlier versions.

Causes of Samsung Galaxy Note S Pen Malfunctions

Many things can cause the S Pen not to work properly. For example, faulty cases or screen protectors from unofficial third-parties might affect the way the stylus works. Sometimes, accessories manufactured without Samsung's quality standards in mind may not work as expected.

It's also possible the S Pen is getting old, and there's wear and tear on the stylus tip. This happens when the S Pen is used frequently. In addition, Galaxy Note devices sometimes get system bugs that can affect S Pen functionality.

How to Fix a Galaxy Note S Pen That's Not Working

If your S Pen is malfunctioning, try each of these troubleshooting steps in the order presented until you get your S Pen working properly again.

  1. Reboot the device. Sometimes a simple reboot is all you need to solve the problem.

  2. Remove any third-party cases or covers. Many third-party protective cases have metals and magnets that interfere with the connection between a Galaxy Note smartphone and its S Pen. This can leave blank spots on the screen when drawing with the stylus.

  3. Remove screen protectors. Some screen protectors may be too thick to detect the Galaxy Note S Pen correctly. These protectors might also be sensitive to hard, rubbery, and uneven surfaces that affect how the S Pen drags on the screen.

  4. Check for a software update. How you do this depends on your wireless provider, software version, or phone model, so consult the documentation. After you update your Galaxy Note device, restart the smartphone before testing the S Pen.

  5. Reset the S Pen. The S pen might have become disconnected from your device. Reconnecting it is a simple fix.

  6. Reboot the phone in Safe Mode. Similar to Safe Mode on a Windows PC, this is a minimal way to boot the phone without apps or other extras getting in the way. It will help you rule out a low-level problem and figure out what's getting in the way. After rebooting your device in Safe Mode, try the S Pen again.

  7. Replace the S Pen tip. If the Galaxy Note device can't register its S Pen or pen strokes are inconsistent, it may be time for a new S Pen tip. Samsung includes five replacement tips and an S Pen tip remover tool with every Galaxy Note device. Replacing the tip is a simple process.

  8. Perform a factory reset of the Galaxy Note. This process returns the phone to its factory settings. For safe measure, reset the S Pen by pressing its Resetbutton.

  9. Replace the S Pen. Sometimes the pen is at fault. Samsung sells replacement S Pens, and you can also find S Pens on sites like Amazon. Make sure to buy the correct S Pen for your Galaxy Note version.

  10. Contact Samsung customer service. If your S Pen doesn't respond to any of these methods, contact Samsung for your repair options. Samsung offers walk-in, mail-in, and at-home services.

Thanks for letting us know!


Pen my stopped working stylus

How to Fix Stylus Not Working

The Stylus Pen is one of the best additional mobile phone extra accessories, allowing users to draw and write on their screens with an actual pen – like you’d do with an actual book and paper. However, styluses aren’t perfect as some users are complaining of the stylus not working on their Android devices.

If you've got an Android phone with Stylus support – say the Infinix Note 5 Stylus  – and it has not been serving its purpose lately, you can fix it comfortably on your own. Here are some fixes to resolve the stylus not working with your device.  

 stylus not working

1. Restart your device

Temporary system glitches sometimes cause the stylus not to work on most devices. And naturally, restarting your phone can help fix many temporary glitches gained after the phone has been active for a long time.

So, before embarking on a more technical solution to fix the problem, reboot your phone to see what happens.

You can restart many Android devices by long-pressing the Power button for about 10 seconds. Otherwise, long-pressing the Power button for a few seconds should show the power menu, where you can either restart or shut down your phone.

Try using the stylus again after your phone reboots to see if it works now.

2. Remove your phone cover and screen protector.

If restarting your phone didn’t do the trick, the next solution is to remove any form of attachments/protection you have on the phone, including the cases, tempered glass, and others.

Especially if you’re using an unofficial case made with some metallic and magnetic properties, it may impede the sensitivity of the stylus with your phone screen. The same goes for rubbery, heavy, or poorly installed screen protectors.

So, if you can't write/draw with your stylus pen (or it leaves some blank spots while drawing), it might be because of the screen protector or case.

  • Start by removing the protective case and try drawing with the stylus.
  • If it's still not working, you should remove the tempered glass on the screen and test it again.
  • In case you don't have any screen protector/overlay, clean the screen with a dry, soft cloth and try using the stylus again.

Most times, a poorly installed screen protector may be the reason for the stylus not working on your device. However, you may want to try the other solutions below before removing your screen protector.

3. Swap the Stylus Pen nib or tip

Equally important, you may need to change the stylus pen nib/tip to fix the problem. And if you've been using the stylus for a long time, it might be a time to change its nib.

If you notice the stylus works (fairly) only when you apply more pressure on the screen, consider replacing its nib/tip. Most stylus pens come with extra nibs, so replacing them shouldn't be a problem.

4. Try the Stylus pen with another device that supports it

If the pen still doesn't work after replacing its nib, it's time to try it with another compatible device. Thankfully, stylus pens work with multiple devices as long as they support it.

So, you can try the stylus on your friend’s phone or any tablet/computer that supports it. If the stylus still doesn’t work with the other device, that means you’ll have to buy a new one. Perhaps it has been damaged internally.

If the stylus pen works with the other device, that means the problem is coming from your phone. Keep trying the fixes below until you find the perfect solution.

5. Install the latest software update

When last did you update your phone? Running outdated software on your phone may pose many issues, including your stylus not working now. So, if you're not sure you're running the latest software version of your device, you should check, then download and install it straight away!

Software updates help with fixing software bugs, improving performance and security, and introducing new features. And now that stylus is not working - try updating your device.

You can update most Android phones with the steps below:

  • Launch the Settings
  • Scroll to the bottom and hit System
  • Click on System Update (or Software update)
  • From there, check for updates, then download and install it on availability.
  • Your device will restart after you agree to Install the update. Test the stylus pen afterwards to see if it’s now working.

Meanwhile, if the stylus works across the device but not in a particular app, you may need to update the app from the Play Store instead.

6. Restart your phone in Safe mode

Before you give up on the stylus not working on your Android phone, you may try to reboot your device in safe mode to see if an app you installed caused the issue.

Just like Windows devices, you can restart your device in safe mode to troubleshoot any software and hardware problems. When you boot into safe mode, your device loads only the system apps, allowing you to diagnose if an app caused the problem.

Here’s how:

  • Long-press the Power button on your phone to show the power menu.
  • From there, press and hold the option to Shutdown until you see a pop-up window saying “Reboot to safe mode”.
  • Tap OK on the screen and wait for your phone to reboot.
  • Once your device loads in safe mode, try using the stylus pen normally across the device to see if it works as expected.
  • If the stylus works in safe mode, reboot your phone to return to normal mode to see if it’s still working. If yes, that means an app caused the issue.
  • What you need to do now is to start uninstalling your apps to find out the culprit.
    • Start the uninstallation from the ones you installed recently
    • Restart your phone after installing an app, then test the stylus again to see if it works.

7. Consider replacement or seek professional help.

Well, if none of the solutions above could fix your malfunctioning stylus pen, consider getting a replacement. You may also want to seek professional help from the official service center of your brand.



Full Fix: Surface Pen not writing but buttons work

Milan Stanojevic
by Milan Stanojevic

Windows & Software Expert

Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more

  • The Surface Pen is a great tool that works perfectly with Microsoft Surface.
  • One major issue with the Surface Pen can be caused by a problem with your drivers.
  • For any other problems with your computer or peripherals, check our Tech Troubleshooting page.
  • You can find more information about Surface on our Microsoft Surface section.
Surface Pen not writing buttons work


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Microsoft Surface is a great device, but many users reported that Surface Pen is not writing while the buttons on the pen work without any problems. This is a strange issue, and in today’s article, we’ll show you how to fix it.

There are various issues with Surface Pen that can occur, and speaking of issues, here are some common problems reported by users:

  • Surface Pro 3, 4 Pen not working – Sometimes your Surface Pro pen won’t work at all. This is usually caused by your battery, so make sure that your battery isn’t empty.
  • Surface Pro 4 Pen connected but not writing – This problem can occur due to certain Bluetooth glitches. To fix the problem, simply unpair and pair your pen again.
  • Surface Pen not writing on screen, in Word, OneNote – Sometimes your pen might not write on the screen or in other applications such as Word and OneNote. To fix the problem, you need to disable Intel devices in Device Manager and enable them again.
  • Surface Pen is paired but not writing – This is a relatively common problem with Surface Pen, and you should be able to fix it using one of our solutions.

What can I do if the Surface Pen is not working?

  1. Update your drivers
  2. Unpair your pen with the Surface and connect it again
  3. Check your battery
  4. Restart your Surface device
  5. Run the troubleshooter
  6. Disable and re-enable Intel(R) HD Graphics 520
  7. Reboot the pen
  8. Install the latest updates

1. Update your drivers

Sometimes issues with Surface Pen can occur if there’s a problem with your drivers. If one of your drivers is out of date, certain components might not work properly, and that will cause this and many other problems to appear.

In order to ensure that everything is working properly, we strongly suggest keeping all your drivers up to date. You can download the latest drivers manually, using Device Manager.

Alternatively, you can use third-party tools such as DriverFix to quickly and automatically update your drivers, so you should definitely try this.

First, download and install DriverFix. As soon as you start the tool, it will automatically scan your system for driver updates but also for missing or malfunctioning ones.

DriverFix automatically update drivers The process will take a little bit of time but when it’s done, you only need to perform a formality.

You have the option to install only one ore more drivers one by one by ticking the corresponding boxes or check the Select All box from the top and install all the drivers in one step.



The Surface Pen driver will be installed in just a few seconds using DriverFix but the tool will fix all driver potential problems.

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2. Unpair your pen with the Surface and connect it again

  1. Open the Settings app. The fastest way to do that is to press the Windows Key + I.
  2. When the Settings app opens, head over to the Devices section.
    Surface Pro 4 Pen not working
  3. In the left pane select Bluetooth. Locate your pen in the left pane and click the Remove button. Now click on Yes to confirm.

Note: Once the pairing process is completed, your Surface Pen will start writing again. Bear in mind that this is just a workaround, so you might have to repeat this solution if the problem reappears.

3. Check your battery

If your Surface Pen is not writing, but other buttons work, the issue might be your battery.

In case you don’t know, Surface Pen uses two batteries, one of the pen and one for the buttons, so if the pen isn’t working, it’s rather likely that your battery is empty.

Run a System Scan to discover potential errors

Run a PC Scan with Restoro Repair Tool to find errors causing security problems and slowdowns. After the scan is complete, the repair process will replace damaged files with fresh Windows files and components.

To fix this problem, simply replace the battery and check if that solves the problem for you. Many users reported that the battery was the problem, but after replacing it, the issue was permanently resolved.

4. Restart your Surface device

Perform a force restart

  1. Press and hold the Power button on your Surface for 30 seconds. Make sure that the device is completely turned off.
  2. Now press and hold the Volume Up and the Power button together for about 15 seconds. Your screen should flash the Surface logo. This is perfectly normal.
  3. Release the buttons and wait for about 10 seconds. Press and release the power button to turn the Surface back on.

5. Run the troubleshooter

  1. Open the Settings app. When the Settings app opens, head over to the Update & Security section.
    Surface Pen not writing on screen
  2. Select Troubleshoot from the left pane. Choose Hardware and Devices from the list and click the Run the troubleshooter button.
    Surface Pro 3 Pen not working
  3. Follow the instructions on the screen to complete the troubleshooter.

Note: If the issue persists, you might want to try running the Bluetooth troubleshooter as well. Keep in mind that troubleshooters are designed to fix some common problems and glitches so they might not be able to fix your problem.

6. Disable and re-enable Intel(R) HD Graphics 520

  1. Press Win + X menu and choose Device Manager from the list. You can do that simply by right-clicking the Start button.
    Surface Pen is paired but not writing
  2. Locate the Intel(R) HD Graphics 520 on the list, right-click it and choose Disable device from the menu.
    Surface Pen not writing in Word
  3. Click Yes when the confirmation dialog will appear.
    Surface Pro 4 Pen connected but not writing
  4. Wait for a few seconds after disabling the device, right-click it again, and choose Enable from the menu.

Note: Bear in mind that you might have to repeat this solution every time the issue appears.

Some users recommend disabling and enabling the Intel(R) Precise Touch Device and also disabling and enabling their Surface Pen, so you might want to try that as well.

7. Reboot the pen

Surface pen bugs

If the Surface Pen is not writing but the buttons work, you might be able to fix the issue simply by rebooting the pen. This is incredibly simple to do, and you just need to press and hold the pen button for about 10 seconds.

After doing that, the pen will reboot and the problem should be resolved.

8. Install the latest updates

  1. Open the Settings app and go to the Update & Security section.
  2. In the right pane, click the Check for updates button.
    Surface Pro 4 Pen connected but not writing

Windows will now check for available updates and download them in the background. Once the updates are downloaded, restart your PC to install the updates. After installing the latest updates, check if the problem is still there.

Updates and Settings is not opening? Fix the problem with this excellent guide

If Surface Pen is not working on your PC, that can be a big problem, but we hope that you managed to fix this issue by using one of our solutions.

If you have any questions or suggestions, please leave us a line in the Comments section below.

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