SAN FRANCISCO — Susan Fowler was, she recalls, “over the moon” in January 2016. At 24, she had just snagged her dream job as a site reliability engineer at Uber, which had recruited her by telling her the ride-hailing company was a “super-women-friendly” place to work, boasting 25 percent female engineers. And she had her first date with the man who would become her husband, Chad Rigetti, who runs a quantum computing start-up in Berkeley, Calif., and who, she says dreamily, is as “beautiful” as Michael Fassbender.
After a movie, she pulled out her phone and opened up her Uber app to get them a car home.
“No, no, no,” Mr. Rigetti told her. “I don’t use Uber.”
“What?” Ms. Fowler replied, thinking he was joking. “But I work there.”
“I only use Lyft,” he said. “Did you read that interview with the C.E.O., Travis, where he talked about how Uber helps him get girls? He’s a misogynist. I could never use his product.”
Ms. Fowler smiles ruefully at the memory, during her first interview since she became instantly famous. As we sit in the Clift Hotel’s lobby cafe, decorated with black-and-white animal tiles, it’s startling to think that this is the woman who pierced the self-indulgent, adolescent Pleasure Island mentality of Silicon Valley, causing the stunning downfall of Travis “we call that ‘Boob-er’” Kalanick and starting a bonfire on creepy sexual behavior in Silicon Valley that, fueled by a report in The Times and cascading stories, spread to Hollywood and engulfed Harvey Weinstein and Amazon’s Roy Price.
Dressed in black jeans, brown loafers, a denim jacket — “the only clothes I can fit into” — and wearing a Fitbit with a hot pink band that cost her $1 on Amazon, Ms. Fowler is 26 and seven months pregnant. She looks so young that people give her “weird looks,” she says, worried that she will be a teenage mother.
She is petite, with an angelic smile and an air of innocence that belies a fierce will. Her Instagram account features a picture of Charlie Brown saying, “Be the best you can be”; a coffee mug with the motto from Apollo 13, “Failure is not an option”; and books she is reading on a wide array of subjects including ants. She describes herself as “an amateur myrmecologist.”
As Kara Swisher wrote in Recode, Ms. Fowler did everyone in tech a favor by unmasking the donkeys “worshiped as kings” by the venture capitalists and investors and boards and even the media, felling them with one “epic” 2,900-word blog post “about what happens when a hot company becomes hostage to its increasingly dysfunctional and toxic behaviors.”
No doubt when Mr. Kalanick met the wide-eyed Ms. Fowler at the office Christmas party soon after she started, it never entered his head that she would become the disciplinarian who effectively confiscated his car keys for reckless driving with one blog post.
Yet it was a role that Ms. Fowler had been preparing for her whole life. The Peter Pan libertines met their match in a sweet Stoic.
She had what she calls an “unconventional upbringing,” the second child of seven in a small town in rural Arizona called Yarnell. Her father was an evangelical Assemblies of God preacher who sold pay phones on weekdays and, with his wife, home-schooled Susan and her siblings. She ended up never going to high school.
“So I was kind of on my own,” she says. “I tried to read the classics, would go to the library a lot, tried to teach myself things. But didn’t really have any direction. I really had this dream that someday I could be educated.”
She read Plutarch’s “Lives.” “The Stoics were really what changed me,” she says. “Because their whole thing was about, ‘You don’t have control over a lot of the things that determine your life, so all you can do is focus on becoming the best person that you can be.’ And that really spoke to me because I did feel, especially during my teenage years, that my life was really out of my control. I really wished that I could just learn and do all the fun things and cool extracurriculars that I thought everybody else my age was doing.”
Ms. Fowler worked as a stable hand and a nanny to help support her family. “And I would tell myself, in the times when I would be really, really sad, ‘Once I get out of here, I’m going to do something great.’ And I would just pray at night, like, ‘God, please just let me get out, give me opportunities to get out. I promise I’ll do good with it.’”
At 16, she began “freaking out” about her future. “I had this really intense resolve. I would call universities and community colleges and say, ‘I really want to go to college? How do I get to college. What do I do?’ And they would say, ‘You have to get an application. You have to get letters of recommendation.’ It was terrifying. I had no idea what I was doing.”
She figured out how to take the SAT and ACT. She made a list of all the books she had read and at the top wrote, “Susan Fowler’s Home School” and sent it off to Arizona State University.
“And they actually gave me a full scholarship,” she says, the wonder still in her voice.
The college balked at letting her take math and physics to study astronomy, given her lack of high-school prerequisites. “And I was like, ‘No! I didn’t come this far, now that I’ve found something I really loved, to have my dream smashed,’” Ms. Fowler says.
She applied to the top 10 colleges as a transfer student and was accepted at the University of Pennsylvania, where she was told she could study physics and given help with the steep tuition.
After a rough first semester, advisers tried to steer her away from physics. So she walked into the office of Penn’s president, Amy Gutmann, and left a message with her assistant: In a commencement speech, Ms. Gutmann had said that the school would help students fulfill their dreams.
“I heard back directly from the president herself, and she was like, ‘You are right. This is a place for people to fulfill their dreams.’” She told Ms. Fowler she could get back to her whiteboards, and after that, it was “fantastic.”
The Memo That Roared
The essay that shook Silicon Valley was called “Reflecting on One Very, Very Strange Year at Uber,” and Ms. Fowler began by noting that it was “a strange, fascinating, and slightly horrifying story.” Published on Feb. 19, it rocked the world’s most valuable start-up, challenging the mantra that great disrupters are above the law. The blog post was notable for its dispassionate tone, as the young engineer who had left the company after a year walked the reader through everything that had gone very, very wrong in the brozilla culture of kegs, sexual coarseness and snaky competition.
Ms. Fowler was on her first day with her new engineering team when her manager sent her a string of messages over the company chat system.
“He’s telling me that he’s in an open relationship and that his girlfriend is getting laid all the time, but he just can’t because he’s at work all the time,” she says, reprising her blog post with me. “And he’s trying really hard not to get in trouble at work, but he’s really looking for a woman to have sex with. And I was like, ‘What the hell? This can’t be real. How stupid does he have to be?’ But it turned out he’d been getting away with this for so long, he didn’t care anymore. And I feel like so many of these men, they believe that the only reason women get into these jobs is to get a guy.”
Ms. Fowler took screen shots and reported the manager to human resources, thinking, “They’ll do the right thing.” But they didn’t, explaining that the manager was “a high performer” and it was his first offense, something Ms. Fowler later discovered to be untrue.
“Somehow I’m supposed to be like, ‘Oh, he’s a high performer? Never mind. How dare I?’” she says, laughing.
She wrote that H.R. told her she could either find another team to work on or stay on that man’s team and expect a poor performance review. Another manager told her that if she reported stuff to H.R., he could fire her. Amid the manic, sexist behavior, the number of female engineers in the division Ms. Fowler was part of dwindled to less than 6 percent — too few, the company said, to merit ordering them the same black leather jackets they were ordering for the men.
When Ms. Fowler earned some money from “Production-Ready Microservices,” a book on engineering she wrote, she went out to Madewell and bought herself a black leather jacket.
“I didn’t really care if they branded me a troublemaker,” she says, “because I hadn’t gotten that far in my life and overcome all these things to get treated inappropriately. I wasn’t going to take it. I’d worked so hard. I deserved so much better. And I was, like, ‘No. That’s not O.K. You don’t get to do that.’”
In her memo, she says, “I knew I had to be super-careful about how I said it if I wanted anybody to take it seriously. A lot of women have been whistle-blowers in the past, and a lot of them have just gotten torn down and treated terribly. One of the things that kept popping up was this idea that if you do whistle-blow about sexual harassment, then that is what will define the rest of your life. And I kind of struggled with this. But then, to me, I realized, you know what? No. Stepping back, just being in my little Stoicism Susan bubble, if what people know you for is bringing light to an issue about bad behavior, about bad stuff going on and laws not being followed and people being treated inappropriately, why wouldn’t I want that? That’s a badge of honor.
“And I wasn’t just standing up for myself. I felt like I was standing up for everyone else that I was seeing at Uber who was mistreated. It was an extremely demoralizing environment. I would see people who would get harassed or made fun of or bullied and they would go report it, and they would just get ground down by upper management and H.R. And so I felt like, if I can take this on despite the consequences, then I should do it.”
Like women in Hollywood I talked to after the Weinstein collapse, Ms. Fowler thought the new outspokenness in Silicon Valley on sexual harassment may have been spurred by the election of President Trump.
“The second Trump won, I felt super-powerless and I thought, ‘Oh my God, no one’s looking out for us,’” she says. “They have the House, they have the Senate, they have the White House. And so we have to take it back ourselves. We have to be the ones doing the work.”
The only woman on the board then, Arianna Huffington, who had vowed that the culture of “brilliant jerks” must end, had been trying to help Mr. Kalanick by advising him to sleep more and meditate. But he caused another kerfuffle when he chose to meditate in the lactation room.
When Ms. Fowler’s memo exploded, Ms. Huffington oversaw the investigation by Eric Holder, reached out and talked to employees, and said she wanted to “hold the leadership team’s feet to the fire.” Uber later fired 20 people, including senior executives.
“So I was disappointed in her because I expected her to be an advocate,” Ms. Fowler says, noting that Ms. Huffington appeared on TV after the blog post to insist that there’s no “systemic problem” at Uber.
“I had two friends who went to her and Liane Hornsey, who’s the head of H.R., and reported various harassment discrimination,” Ms. Fowler says. “And then I was told that many other women were doing the same thing. And then Arianna went on TV that same week and said, there’s no ‘systemic problem.’ Which I was like, ‘No, a whole bunch of people just went to you this week.’” Ms. Fowler adds that the company’s C.T.O., Thuan Pham, who knew about her complaints, is still in the same job.
Ms. Huffington told me that she agreed that the problem was “systemic sexism,” but that she did not believe there was “systemic sexual harassment.” But, she added, “there should be zero tolerance for even one case of sexual harassment.”
“I was totally supportive of having a full investigation of her claims,” Ms. Huffington says. “That’s why we brought in a former attorney general to investigate. I don’t think you can do a lot more than that.”
Ms. Fowler is not so sure. “The one interaction we had was right after I published the blog, when I started getting calls from friends and family and even acquaintances I hadn’t talked to in years and years who were getting calls about private investigators asking about it,” she says “And I was pretty sure that this was coming from Uber or someone close to Uber. So I sent an email to some of the members of the Uber board because I was like, ‘Look, I don’t know if you’re responsible for this, but hey, if you’re doing this, please stop.’
“And Arianna responded and she was like, ‘Travis has assured me that he did not do this.’ And I replied, asking her, ‘O.K., well, then, could you please go and say publicly, “Whoever’s doing this, stop,” if somebody is?’”
Ms. Huffington told me that “the board had a complete assurance from management that nothing was done like that or would be.”
Speaking to The Wall Street Journal earlier this month, Ms. Hornsey, who joined Uber a month after Ms. Fowler left and a month before the famous blog post, was asked if she had ever reached out to Ms. Fowler.
“I have said, very publicly, ‘Thank you’ to her because she raised some stuff that did lead to change,” she said. “I don’t know whether there would be any benefit in meeting her. I’m seriously working for my employees today; she’s an ex-employee.”
Ms. Fowler tweeted a screen shot of that part of the interview, saying: “Oooh burn” and “She really, really doesn’t like me.”
On the advice of a friend, Ms. Fowler got private security for the first few weeks after she published her incendiary essay.
She thinks Silicon Valley needs to get rid of forced arbitration. “When you join these companies, they make you sign away your constitutional right to sue,” she says.
Ms. Fowler has taken that to the Supreme Court, and as is her wont, is studying the syllabuses of Columbia Law School so she can learn more about her rights.
She now has a job at Stripe as the editor of its tech publication. And she’s working with Verve, a Hollywood talent agency, developing a movie based on her experiences, described by the agency to me as “Erin Brockovich” meets “The Social Network.”
Meanwhile, Ms. Fowler is still reading the Stoics (while Mr. Kalanick is still wrestling with the board about who should control the company he started). “I think, right now especially, with Trump in the White House, who knows what’s going on with North Korea? Then we have natural disasters happening. It just feels like you’re being tossed around on the ocean and there’s nothing. What I keep going back to and what keeps me going, is trying to do good in whatever little spot of the world we can influence, no matter how small.”
As we leave, I ask Ms. Fowler if she knows the baby’s sex.
“A girl,” she says, smiling radiantly. “I’m so excited. Now I’m just like, ‘Got to make this world better so she doesn’t have to deal with these things.’”
Susan Fowler submits to a round of Confirm or Deny, here.
Is Uber Down?
We have tried pinging Uber.com using our servers in diverse locations and the website returned the above results.
If Uber.com is down for us too there is nothing you can do except waiting. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress.
If the site is UP for us but you however cannot access it, try one of our following solutions:
1. It might be Browser Related:
To solve Browser related issues that might make the site/server down for you, do a full Browser refresh of this site. You can do this by holding down CTRL + F5 keys at the same time on your browser.
This trick works perfectly on Chrome, Firefox, Brave, Opera, Safari and whatever default browser comes with your Windows nowadays lol.
2. Clear Your Cookies and Cache.
The contents of all modern sites and apps today are usually cached. This means a copy is stored in your browser as long as you have visited that page before. This is to make it easier to access when next you visit that page. This might be a problem especially if the page was down last time you checked.
You might need to clear that out of your browser memory for the site to load properly.
3. Fix DNS Problems
Domain Name System (DNS) is what allows a site IP address (192.168.x.x) to be identified with words ( e.g .com, .us) in order to be remembered easily. This is usually provided by your Internet Service Provider.
To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has.
Still having issues? Try sending your complaints or troubleshooting issues to the channels below:
- Twitter Support Account - https://twitter.com/Uber
Facebook Page - https://www.facebook.com/Uber
We’re committed to your safety at Uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride.
And with Uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably.
FIND A RIDE FROM ALMOST ANYWHERE
Request a ride from 600+ airports and in 10,000+ cities around the world, the Uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time.
FIND A RIDE TO ALMOST ANYWHERE
Whether you’re looking for style, space, or affordability, Uber can help you find the perfect ride to fit your needs:
Enjoy elegance and premium features with Uber Black
Ride with extra room (and more of your friends) with UberXL
All of these transportation options and more are available in one place with the Uber app.
SEE PRICE ESTIMATES
With Uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride.
YOUR SAFETY DRIVES US
We’re committed to making every trip with Uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences.
You can share your trip
Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination.
You can contact emergency services
You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services.
TIP AND RATE YOUR DRIVER
After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app.
Not all products are available in all markets.
To see if Uber is available in your city, visit https://www.uber.com/cities.
Follow us on Twitter at https://twitter.com/uber.
Like us on Facebook at https://www.facebook.com/uber.
Have a question? Visit uber.com/help.
We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:
- Updates to improve localization across the app
- Various bug fixes & improvements
Love the app? Rate us! Your feedback keeps the Uber engine running.
Have a question? Tap Help in the Uber app or visit help.uber.com.
Ratings and Reviews
4.6 out of 5
When we need to get somewhere quickly and cheaply, this popular ride-sharing app motors to our rescue. We appreciate the variety in our vehicle choices—from budget-friendly carpools to swanky SUVs—as much as we love knowing when our ride is arriving and exactly how much it’ll cost. Heck, now we even use it as a verb: “We’re going to Uber to your place. Be right there!”
Use at your own risk!
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.”
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Hi, we are sorry to hear that your experience with the fares, driver-partner, and our support team response was not up to the mark and we’d want to improve the same for you. Drop more details regarding the same and we’d do the needed.
Mediocre support and service
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem.
The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred.
I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
Hi, this certainly sounds frustrating. We'd like to help. Please send in a note to t.uber.com/contact or via the in-app Help section about any such specific incident and we'll take it up from there.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Search History
- Usage Data
- Other Data
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
- Sensitive Info
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Uber Technologies, Inc.
- 363.2 MB
- Requires iOS 12.4 or later.
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © (C) 2010-21 Uber Technologies, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.
More By This Developer
You Might Also Like
4 Challenges Uber Will Face in the Next Years
San Francisco-based tech company Uber was founded in 2009 as a way to connect people in the city who needed rides (but couldn't find taxis) with limousine and town car drivers who wanted to make extra money. The company went public in May 2019 and the stock trades under the ticker symbol UBER.
Today, Uber connects drivers and passengers in 400 cities worldwide and its drivers include, not just professionals, but also average people willing to drive strangers around for a fee. The company launched its UberEats food-delivery app in 2014 and a helicopter taxi service to JFK airport in New York City in 2019.
Uber has seen a number of competitors, such as Lyft and Via, spring up in the ride-sharing business and the company has faced regulatory issues worldwide. From being banned from airport curbs (and entire countries) to increasing operational risks, Uber has four challenges on its hands in America and abroad.
- As it struggles to be profitable Uber faces several challenges both in the U.S. and worldwide.
- There have been legislative and court challenges to Uber classifying its drivers as independent contractors rather than employees.
- Changes in laws can also affect how much Uber pays in taxes; it already faces complaints from various governments that it shirks its tax liabilities.
- Some countries and airports have banned or drastically limited ride-sharing companies.
- Some authorities are imposing access or other special fees on Uber, increasing the cost of a ride and making the service less competitive than traditional taxis.
1. Status of Drivers
One ongoing thorn in Uber's side has been the status of its drivers: whether they should be classified as employees or independent contractors.
Uber, not surprisingly, prefers the latter. It maintains that it is a technology company and that its sole function is to connect drivers and passengers. This works out well for the company–it can start operating in new markets easily and doesn't need to concern itself with employer-employee laws and the related responsibilities and obligations. Without an employer-employee relationship, Uber isn't obliged to pay Social Security taxes, unemployment insurance, or worker's compensation. And, it is not required to reimburse drivers for mileage.
Drivers welcome the flexibility and freedom that comes with not being an employee (or so Uber claims). Uber drivers can work when they want, for as many hours as they want. And they can quit anytime.
That may be so, but other Uber drivers are upset about being treated as independent contractors, their working conditions, and the earnings that effectively often amount to less than minimum wage. Uber has settled major class-action lawsuits launched by drivers in Massachusetts and California.
In 2021, with the lifting of pandemic restrictions, Uber has had problems in getting enough cars on the road to meet newly increased demand. It has offered sign-up incentives and significantly raised prices for rides. But it's also fiddled with compensation structures, so drivers tend not to share in the bigger fares—while their earnings are up, it's due more to bonuses rather than pocketing a percentage of the tab.
Uber has also faced legislative challenges on this issue in California, which—with its population of 39 million—is a huge market for the company (not to mention its home, and the site of its first ride). In 2019, the California Senate passed Assembly Bill 5, a rule that would've required Uber, Lyft, and other ridesharing companies to treat workers as employees rather than independent contractors. Uber's top attorney said in response that the company would not begin treating drivers as employees despite the legislation.
It also launched a campaign to undo it, along with Lyft and other on-demand delivery companies. On Nov. 3, 2020, Uber-backed Proposition 22 was introduced on the ballot in California, which defined app-based transportation and delivery drivers as independent contractors—overriding Assembly Bill 5. The voters approved it. Uber CEO Dara Khosrowshahi said the company will “more loudly advocate for laws like Prop 22,” and "work with governments across the U.S. and the world to make this a reality.”
So, round two to the ridesharing firm. But the saga continues. On Aug. 20, 2021, Alameda County Superior Court Judge Frank Roesch ruled that two sections of Proposition 22 were unconstitutional and that the measure as a whole was unenforceable. Uber and Lyft announced they would appeal. Prop 22 remains in effect, while its ultimate fate remains uncertain.
Still, drivers in other states may likely wage their own court battles against the company. And Uber has to consider the PR angle to all this: The impression that a high-profile, billion-dollar company exploits workers doesn't play well in the court of public opinion.
In February 2021, Britain’s Supreme Court ruled that a group of Uber drivers should be classified as workers entitled to a minimum wage and vacation time.
Related to the employer-employee relationship between Uber and its workers are tax issues. If Uber loses its status as a technology company—a mere go-between linking riders and drivers—and instead is classified as a livery company, governments can argue that the entire ride payment is revenue for Uber and subject to city and state taxes.
Uber already faces complaints from various governments that it shirks its tax liabilities onto its drivers and that the drivers are often non-compliant about paying their taxes. More tax legislation could exacerbate the problem and will also mean either an increase in ride fares or the end of Uber operations in that particular city or state.
3. The Risk of Being an Uber Driver
Aside from non-compliance with taxes, Uber drivers face incredible risk when working in cities or countries that have banned the company. In various countries, Uber is outright forbidden. In others, there is a call for regulation in the industry or for the governments to declare the car-sharing app illegal.
Aside from government intervention, airport authorities have been cracking down on Uber drivers. The authorities have begun charging Uber drivers access fees to drop-off and pick-up customers at the airport. The access fees increase the cost of a ride for consumers, making the service less competitive when compared to traditional taxis.
4. International Expansion Comes With Risks
As Uber continues to expand outside of the United States, it increases its operational risks. In Asia, for example, the ratio of taxis to the population is higher than in America. Because of this, there is more competition between Uber drivers and traditional taxis.
Furthermore, taxi service in Asia is fast, clean, cheap and, in some countries, can be paid for via NFC cell phones using apps such as Alipay—negating Uber's competitive advantage of being able to pay for a ride with its app.
The number of countries with Uber drivers as of January 2021.
With more reliable and cheaper service than in the U.S., it seems unlikely that there is a strong market for Uber abroad. As the technology company expands and is met with governmental opposition and protest, it will find it harder to get drivers to compete against established taxi companies.
The Bottom Line
Uber is a company that disrupted the transportation system. In its role as a liaison between customers and drivers, the company takes a cut and the platform is among the most successful in the world. But Uber has struggled to attain profitability. In its first report as a public company, Uber said it lost more than $1 billion on $3.1 billion in revenue during the first quarter of 2019. In its latest report for the second quarter of 2021, net income was $1.1 billion on $3.9 billion in revenues—but the bottom line still showed a loss of $509 million (adjusted EBITDA).
While Uber stands to make a crazy amount of money given its high revenue and the low wages that drivers earn, it's not shocking to learn that Uber is facing many challenges as it grows.
Oct 21st, 2021Older versions
Once you sign up for Uber, you'll need to type in your credit card information. Uber automatically securely stores this data and makes charges after each ride. Now you never have to worry about having cash on you to pay for a ride again.
The app interface shows you exactly where your Uber driver is on the way to pick you up. It also provides other useful information like what model the car is, its plate numbers, and your driver's name. In addition, once you've finished the trip, not only will you get a full receipt on your smartphone, but you can also rate the experience, and you yourself will receive a rating as a rider as well.
Uber is a super useful service that allows you to travel from one side of the city to another on the cheap. Not to mention, it's basically door-to-door service, almost like having your own on-call chauffeur. Best of all is that payments occur automatically without so much as lifting a finger.
Requires Android 4.0.3 or later.
4.390.10002 Oct 16th, 2021
4.389.10004 Oct 8th, 2021
4.388.10007 Oct 1st, 2021
4.387.10003 Sep 23th, 2021
4.386.10003 Sep 18th, 2021
4.385.10003 Sep 14th, 2021
Rate this App
Uber related articles
Similar to Uber
The best social GPS tool
Search for and book a hotel room in dozens of countries
A comfortable and safe way to travel
Discover Lifestyle apps
Call a cab from your Android smartphone
Keep up with all the promos for Lidl
Buy clothes, shoes, and accessories from your Android
Have anything you want delivered right to your door
Is Uber up or down today?
Uber Issues ReportsLatest outage, problems and issue reports in social media:
@Uber_Support @pastakudde Hej,Trkigt att hra om detta!Vnligen skicka in ett meddelande till vrt supportteam via denna lnk: https://t.co/Ac8kQ2mb6r. Ngon frn vrt supportteam kommer att terkoppla till dig s snart som mjligt. read the source
4 days ago
@Uber_Support @iRafla Hi Raouf, to be able to assist you further, please get in touch through the in-app Help section. Here's how https://t.co/k7snxg7O8Z. Alternatively, you can drop us a note here https://t.co/zibJnZoU1G and we'll follow up ASAP. read the source
9 days ago
@UberINSupport @kamleshrao Hey, happy to look into this. Please re-install the app and try requestinga trip. To know more about this kindly visit the following link: https://t.co/oULbqjkdnF. If you still have any issues please share the screenshot of the error? Our team will get in touch. read the source
12 days ago
@Uber_Support @HarwardJade Hi there. Please do not send or upload to us directly. Please check this link - https://t.co/Sx5CIv5ynH.If there are issues with your background check application, please call NCC at 1800 080 095 or email them at [email protected] read the source
16 days ago
@GergelyOrosz Turns out it's hard & expensive to roll your own, self-hosted chat solution that is as reliable as e.g. GChat, even on top of open source. And have apps with, good UX, no deliverability issues.Uber later retired uChat, and moved to Slack.Original post: https://t.co/r8VhNHskHJ read the source
16 days ago
@Uber_Support @Mr_Niks Hi Nikelo, to be able to follow up on your request via DMs and provide further assistance, kindly follow our Twitter account.Alternatively, you can contact us through this link https://t.co/R1JKnxVl6K, or the in-app Help section, and well get back to you ASAP. read the source
18 days ago
@Glynis52947008 https://t.co/vucMCfTkQC 02/10/21 around 7pm I tried to order KFC on uber app when I went to pay it said uber is havingtech issues try again later. 7:27pm I got a sms notification of the payment to uber eats. But on the app there is no order its sitting in the cart. tell me how? read the source
18 days ago
You will also be interested:
- Keller williams chicago lakeview
- Bootstrap classes
- Acgme log
- Patent prints
- Gamemaker wait
- 2012 camaro ss oil type
- Invaluable synonym
- Wilson blade
- Kuwait pronunciation
Uber app down or not working for some users, fix coming soon
In the tech space, ever so often, we get a service that is so revolutionary that it curves out a name for itself, defining a given sphere.
One such platform is Uber. This ride-hailing service has since grown to become one of the primary ways through which millions of users across the globe get rides and move about.
This, not to mention the business opportunity it accords the millions of Uber drivers and the livelihood to their families. It, therefore, goes without saying that a simple glitch in this system causes a lot of ripple effects.
Well, this is the reality that many Uber users are finding themselves in. According to users, Uber seems to be having issues as many seem to be unable to get online on this app.
Can’t go online & yet the map is lit up like a pretty Christmas tree, surges I haven’t seen in months! What a cruel joke for the app to be having technical issues right now to where people can’t go online.
Uber is currently down for some drivers. Took me an hour on hold with Uber service to get any info. System is down for the time being.
According to affected users, they are unable to get online on the Uber app. This seems to affect both drivers and riders.
This has since been brought to the attention of Uber and in response to one of the user complaints, this is what the platform had to say.
Here to help. There is a known issue that’s preventing you from placing an order. Our team is working on fixing this issue as soon as possible. Thank you so much for your patience.
With this, it is probably only a matter of time before these issues are addressed and services restored. We shall continue to keep an eye on this and update with new info as and when we get it so stay tuned.
Featured Image courtesy of Getty Images
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.